Online shoppers look for businesses with hassle-free return policies before committing to a purchase. A majority of these consumers will choose whether or not to become repeat customers based on the customer experience with the brand, a large consideration being the product return process.
Retrace provides e-commerce businesses with return shipping insurance solutions proven to increase customer satisfaction, and as a result, protect your margins. We’re on a mission to make every customer a brand loyalist.
Selecting the running shoe to take you on your next 500 miles isn't an easy task. It has to be perfect in both fit and look - something that's hard to shop for online. Retrace saved us from taking a hit to our revenue or passing costs onto our customers. It's a win-win for everyone!
Without the convenience of try-before-you-buy, online returns are a significant cost for us. Our 2018 holiday revenues took a hard hit, so we started using Retrace in 2019. The difference is unbelievable, we've increased our margins by 23% by making that one change.
Our Net Promoter Score went through the roof when we started offering Return Shipping Insurance through Retrace. It gave our customers complete peace of mind knowing they could return items without sacrificing their full refund or paying for shipping out of pocket.