Return Shipping

A person preparing a package on table with packing supplies

Hassle-free returns for e-commerce purchases.

Retrace Return Shipping Protection gives consumers the confidence to fill their cart knowing there won't be any hidden return shipping fees -- all while shifting the costly burden of return shipping away from their businesses.

How it works

Step 1

Customer adds Retrace Return Shipping Protection to their cart.

Broaden your customer base by de-risking the buying process through built-in protections.

Step 2

Customer request a return, no problem!

Grow your top-line revenue by offering a brand new product and service.

Step 3

Customer drops the package in the mail.

Create a better buying experience that increases customer satisfaction and produces evangelists.

What's in it for you?

For merchants

Retrace Return Shipping Protection fits seamlessly into your existing logistics process, giving customers the return shipping experience they expect while eliminating the costs of return shipping on your business.

A little piece of mind goes a long way

Create more loyal
customers.

Strengthen customer loyalty by providing access to easy and affordable return shipping solutions at checkout.

More of your products in more consumer’s hands.

Make the decision to buy easy for the 91% of customers that say a company’s return policy influences their first-time purchase decision.

Decrease logistics costs, increase your bottom line.

Logistics spend has increased by 23% since 2020. Decrease your output with predictable return shipping costs, while increasing customer satisfaction.

For platforms

The first scalable enterprise solution for return shipping

Retrace Return Shipping Protection fits seamlessly into your existing return logistics process, giving customers the return shipping experience they expect while protecting your bottom line.

Offer our returning shipping protection solution at the point of purchase and improve customer satisfaction.

Built on Sure

Brought you by Sure, the leading embedded insurance platform for global brands such as Intuit, Mastercard, Toyota, and more, Retrace Return Shipping Protection is designed to seamlessly integrate with your e-commerce platform.

How it works

What's in it for you?

For merchants

A little piece of mind goes a long way

For platforms

The first scalable enterprise solution for return shipping

Built on Sure

Platform partners

What's in it for you?

For shoppers

Get in touch