About us

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Zero-cost returns for
ecommerce purchases.

Retrace gives consumers the confidence to fill their cart knowing they’re protected from hidden return shipping fees while protecting the merchant’s bottom line.

Our company is built by a combination of retail and insurance experts - who also happen to be consumers. Knowing how difficult it is to keep up in an ever-changing world, we set out to make returning items less painful. It is our belief that an easier return process does not mean more returns: it means happier customers who can feel confident in their purchases and happier, more profitable merchants.
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