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E-commerce Merchant store

For merchants

Give customers the return shipping experience they expect, while protecting your bottom line.

Merchants that partner with Retrace experience strengthened customer loyalty, increased average order values, and decreased customer complaints.

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A little peace of mind
goes a long way

A customer entering payment card information into their phone
Create more loyal customers.

Strengthen customer loyalty by providing access to easy and affordable return shipping solutions at checkout.

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More of your products in more consumer’s hands.

Make the decision to buy easy for the 91% of customers that say a company’s return policy influences their first-time purchase decision.

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Decrease logistics costs, increase your bottom line.

Logistics spend has increased 23% since 2020. Decrease your output with predictable return shipping costs, while increasing customer satisfaction.

Platform partners

The shopper’s experience

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3 step return shipping
Return e-commerce packages
Step 1
The customer adds Retrace to their cart.

Retrace is enabled at the point of purchase.

Instant Return Solution for E-Commerce
Step 2
The customer requests a return, no problem!

You process the return shipping label and send it to the customer. This is business as usual with no changes to your current logistics.

Step 3
The customer drops the package in the mail.

The customer ships the product back knowing they won’t be charged return shipping fees.

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Have questions?

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Have questions?

Get in touch